New Service Portal ServiceNow
We would like to introduce to you our new service desk portal „ServiceNow“, that will simplify and accelerate management of your services. Thanks to the portal you will now find all the information concerning your services on one place, and it will also eliminate complicated search for information in your mailbox.
The portal offers many features:
- change management of current services
- ordering new services
- incident reporting and easy tracking
- Single Point of Contact for you
- contains all contact information, knowledge base and important notifications from DataSpring
You can access ServiceNow from the internet at following web site: https://serviceportal.dataspring.cz as of March 1st, 2019, using your DSCEN account credentials. In case of problems with login, please contact our ServiceDesk at firstname.lastname@example.org. We are ready to help you.
The „ServiceNow“ portal fully replaces the current „CA ServiceDesk“, which will not be accessible as of March 1st, 2019
Please find enclosed the service portal user manual, which can also be found on our wiki (knowledge base): User Manual. We offer you Skype or offline (on DS premises) training „how to use the portal“. Please contact us in case of interest by email email@example.com or by phone +420 222 74 40 13.
Thank you for your feedback regarding the use of the portal, we really appreciate it. You can contact us by email, by phone or directly through the SNOW portal in the „Requests“ field.
We strongly believe, that the new service portal will improve your experience with management of your services.