Service Desk is a single point of contact for the full support of any and all the services provided by DataSpring. It is available 24 hours a day, 7 days a week. Service Portal, E-mail and telephone are the communication channels of the Service Desk. Service Panel specialists are responsible for dealing with any customer requests and incidents, from the time when a request is made until it is fully taken care of. They manage their life cycle including any escalation channels, and closing and they confirm that they have been resolved.
The Service Desk operation is provided by specialists with technical knowledge in the field of IT services who pro-actively monitor the supplied IT services using sophisticated tools. They prevent the occurrence of incidents by their timely identification and providing suitable solvers, or they make sure that the fastest resolution is found. You can communicate with our specialists in both Czech and English.
SD specialists are available 24/7. The Service Portal is a preferred method of communication, i.e. for incidents reporting or making change requests.